Get to Know RPD: Dispatcher Owen in 5th year with department

Rochelle Police Department Dispatcher Alison Owen is in her fifth year total with the department and covers 2 p.m. to 2 a.m. shifts.

‘I enjoy that every day is something different’

ROCHELLE — Rochelle Police Department Dispatcher Alison Owen is in her fifth year total with the department and covers 2 p.m. to 2 a.m. shifts.

In her position, Owen is responsible for answering non-emergency calls and 911 calls and dispatching the proper responders from the Rochelle Police Department, Rochelle Fire Department and/or the Ogle Lee Fire Protection District. She also helps to train new dispatchers and reviews calls for quality assurance. 

Owen graduated from Rochelle Township High School and studied criminal justice at Kishwaukee College. She started dispatching part-time for RPD in 2015. After a year, in 2016, she accepted a full-time position dispatching for Tri-Com Central Dispatch in St Charles. In 2018, she returned to RPD part-time and became full-time in 2019. 

“I originally wanted to be a police officer,” Owen said. “RPD had an open part-time dispatch position, so I applied thinking it would be a good start to a law enforcement career. I quickly fell in love with dispatching and couldn’t imagine myself doing anything else.”

Owen is certified in LEADS, law enforcement dispatch, fire dispatch, emergency medical dispatch, advanced strangulation prevention and call assessment. She’s also a certified training officer.

“I love the fast-paced work environment and playing a part in helping the community,” Owen said. “I enjoy that every day is something different.”

Owen was born and raised in Rochelle. During her time off, she enjoys spending time with family and friends and traveling and spending time outdoors.

One memorable experience Owen has had on the job involved assisting in locating a missing juvenile and helping to return them to their family.

“With the help of the assisting officer and our resources, we were able to quickly find the juvenile’s location and contact local law enforcement to return them to their family,” Owen said. “I am very fortunate to work with a great group of officers and dispatchers who always go above and beyond to help our community.”

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