Hospital clarifies how to seek treatment

Posted 3/29/20

Rochelle Community Hospital would like to clarify how to seek treatment if you feel you have symptoms of COVID-19 and need to be seen.

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Hospital clarifies how to seek treatment

Posted

ROCHELLE — Rochelle Community Hospital would like to clarify how to seek treatment if you feel you have symptoms of COVID-19 and need to be seen. 

“Although it has been necessary to adjust access to the hospital and we have implemented strict visitor restrictions, Rochelle Community Hospital is here to serve you 24 hours a day, seven days a week,” stated Gregg Olson, RCH chief executive officer.

In an emergency

Don’t hesitate to seek treatment if you need medical care. If you have an emergency, call 911. If you’re coming to be seen in the Emergency Department, please enter at the Third Street entrance or call 815-562-2181 to let us know you’re coming. 

Always seek medical attention if you feel you need to be seen.

RCH Triage Line

If your symptoms are not severe in nature, please call the RCH Triage Line at 815-561-8829 for further instructions. This line has been activated to answer any questions you may have about COVID-19. You can reach one of our nurses Monday through Friday from 8 a.m. to 5 p.m.

If you have symptoms such as cough, fever, chills, runny nose, sore throat, diarrhea, vomiting or muscle aches, you could have a virus. This virus COULD BE COVID-19. We are still in the midst of flu season as well.

When Triage Line is unavailable

If you have general questions about COVID-19 and the triage line is closed, please call the Illinois Department of Public Health (IDPH) hotline at 1-800-889-3931 which is available 24 hours a day, seven days a week . You can also email dph.sick@illinois.gov. 

COVID-19 testing

After initial screening through the RCH triage line you will be given further direction for hospital presentation and testing. Results are not immediate but be assured you will be contacted by a healthcare professional with your results when they are available.   

“We know this is a challenging time for everyone. We want to thank the community for all the support we have received thus far and in the days to come. We urge you to continue social distancing, handwashing, and stay at home as much as possible. These precautions will protect you and ultimately save lives,” said Olson.