Rochelle – The City of Rochelle is working closely with the Northern Illinois University Center for Governmental Studies to conduct its first-ever resident survey. Every household in Rochelle is invited to participate.    
Beginning Sept. 30, surveys will be e-mailed in both English and Spanish to Rochelle residents living within city limits. Those who do not respond via e-mail will receive a mail or phone survey.  
The survey will help us understand how satisfied residents are with city services, along with customer service and communication.  Results will help city officials improve services offered to local residents.

City departments being evaluated through the survey include streets, engineering, police, fire, water, electric, community development, economic development, customer service and public relations.
Resident responses are confidential and will go directly to the NIU Center for Governmental Studies. All information provided to the City of Rochelle will be in summary only. No information will be reported to the City of Rochelle that will identify individual survey respondents. The NIU Center for Governmental Studies will present the findings to city council in early 2020.
Please complete the survey by Nov. 5. Questions may be directed to Mindy Schneiderman, assistant director, NIU Center for Governmental Studies at 815-753-0039.