Rochelle — The City of Rochelle and Rochelle Municipal Utilities prioritize the health and safety of our residents and employees above all else. Staff also understands that residents and businesses count on a high level of service and support from the city team.
All emergency services will continue as always from the police, fire, emergency medical, electric and water departments.The mayor, city council, city manager and staff are continually in communication with one another as they realize this is an unprecedented and fluid situation.
The City of Rochelle and Rochelle Municipal Utilities offices are available only by appointment and by phone through April 1 at which time the situation will be re-evaluated. A variety of strategies have been implemented, including telework and shifting schedules to maintain social distance for staff.
To make an appointment with city hall staff, call 562-6161 and to reach RMU Customer Service, call 562-4155.
In order to best assist our residential customers during these uncertain times, Rochelle Municipal Utilities will suspend disconnection of electric and water services through April 30. While the office is closed, customers are urged to pay bills online or via direct debit. Checks or money orders may be mailed or delivered through the drop-box in the alley behind the utility office at 333 Lincoln Highway. No cash will be accepted currently.
Balances will continue to be billed and accumulate. Everyone who can continue to pay their bills is asked to do so since expenses continue as services continue.
Commercial and industrial fee waivers will be considered on a case-by-case basis by the city manager. Remember, assistance programs are available for low-income families and payment plans are also available. Call 562-4155 for more details.
Additionally, please take note of the following:
City-owned facilities such as the golf course pro-shop, railroad park gift shop and the Rochelle Municipal Airport hangar are now closed to the public.