Rochelle – Rochelle Municipal Utilities will offer monthly after-hours appointments for customers beginning in November.
“We recognize that not all customers are able to stop into our office during regular business hours. Every customer is valuable to us and we want to be accessible to everyone,” said city manager Jeff Fiegenschuh.
Customers are invited to schedule a 15-minute appointment with the city manager and customer service supervisor on Wednesday, Nov. 7 between 5 and 7 p.m. at Rochelle City Hall. Staff will generate additional reports on customer usage for each appointment.
Appointments must be scheduled in advance by calling RMU Customer Service at 815-562-4155.
As always, RMU customers may visit or call the customer service office at 333 Lincoln Highway during regular business hours, Monday through Friday between 7:30 a.m. and 4:30 p.m. Staff is available to analyze bills with customers and address any questions or concerns.